The High Cost of Compromised Loyalty Points

We all love earning those sweet travel rewards, especially Aeroplan points that unlock incredible flight redemptions. But the value of these points also makes them attractive to fraudsters. While the story of a fighter jet escorting a diverted flight due to stolen Aeroplan points is an extreme example, it underscores a serious issue: loyalty program fraud is on the rise, and the consequences can be significant, ranging from lost points to identity theft. At RewardSmart, we want to equip you with the knowledge and tools to protect your valuable assets.

Fortifying Your Aeroplan Account

Think of your Aeroplan account like a bank account – it needs the same level of security. Here's a proactive approach:

  • Strong, Unique Passwords: This is non-negotiable. Avoid using the same password across multiple platforms. Use a password manager to generate and store complex passwords for each of your loyalty accounts.
  • Two-Factor Authentication (2FA): Enable 2FA wherever possible. Aeroplan offers this option, adding an extra layer of security beyond your password. This usually involves a code sent to your phone or email, making it much harder for unauthorized users to access your account.
  • Monitor Account Activity Regularly: Log in to your Aeroplan account at least once a month to review recent transactions and redemption history. Report any suspicious activity immediately to Aeroplan customer service.
  • Beware of Phishing Scams: Be wary of emails or phone calls asking for your Aeroplan login credentials or personal information. Legitimate companies will never ask for this information unsolicited. Always access your account directly through the official Aeroplan website or app.
  • Link Your Account Securely: If you're using third-party apps to track your points (like RewardSmart!), ensure they use secure authentication methods and have a strong reputation for data privacy. Review app permissions regularly and revoke access if necessary.

Credit Card Spending and Points Security

Your credit card plays a crucial role in accumulating Aeroplan points. Here's how to keep your points safe while maximizing rewards:

  • Monitor Credit Card Statements: Review your credit card statements carefully for any unauthorized charges. Report any discrepancies immediately to your credit card issuer.
  • Use Secure Websites: When making purchases online, ensure the website uses HTTPS and has a valid SSL certificate. Look for the padlock icon in your browser's address bar.
  • Consider Virtual Credit Card Numbers: Some credit card issuers offer virtual credit card numbers, which are temporary, single-use numbers that can be used for online purchases. This protects your actual credit card number from being compromised.
  • Redeem Points Regularly: Don't let your points accumulate indefinitely. Redemption is the ultimate security measure. Plan your travel and redeem your points as soon as you have enough for your desired reward. Consider small redemptions if you're worried about a large balance.

What To Do If Your Account Is Compromised

If you suspect your Aeroplan account has been compromised, take these steps immediately:

  1. Change Your Password: Create a new, strong password that is different from any previous passwords you've used.
  2. Contact Aeroplan Customer Service: Report the incident to Aeroplan customer service immediately. They can help you investigate the issue and take steps to secure your account.
  3. Monitor Your Credit Report: Keep a close eye on your credit report for any signs of identity theft.
  4. File a Police Report: If you believe you've been a victim of identity theft, file a police report.

RewardSmart Recommendation

Protecting your Aeroplan points is just as important as earning them. By taking proactive steps to secure your account and monitor your credit card activity, you can minimize your risk of fraud and enjoy your hard-earned travel rewards with peace of mind. Review your security settings today and make sure you're protected. Don't wait until it's too late!